--- title: "Track a Support Ticket | Firevault Help" description: "Enter your ticket reference and one-time code to open a Firevault support ticket. No account required, just the details from the email we sent you." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://fire-vault.com/#organization", "name": "Firevault", "legalName": "Firevault Limited", "url": "https://fire-vault.com", "logo": { "@type": "ImageObject", "url": "https://fire-vault.com/logo.png", "width": 200, "height": 60 }, "foundingDate": "2025-03", "description": "Protect what matters with Offline Secure Storage and control what moves with Control by Firevault. 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No account required, just the details from the email we sent you.", "isPartOf": { "@id": "https://fire-vault.com/#website" }, "about": { "@id": "https://fire-vault.com/#organization" }, "primaryImageOfPage": { "@type": "ImageObject", "url": "https://fire-vault.com/images/og/og-base-home.jpg" }, "inLanguage": "en-GB", "breadcrumb": { "@id": "https://fire-vault.com/help/tickets/access#breadcrumb" } }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "@id": "https://fire-vault.com/help/tickets/access#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://fire-vault.com" }, { "@type": "ListItem", "position": 2, "name": "Help", "item": "https://fire-vault.com/help" }, { "@type": "ListItem", "position": 3, "name": "Tickets", "item": "https://fire-vault.com/help/tickets" }, { "@type": "ListItem", "position": 4, "name": "Track a Support Ticket", "item": "https://fire-vault.com/help/tickets/access" } ] } ] --- Recent Breaches Breaches [2026 PowerSchool 62.4M records ](/learn/breaches)[2026 DISA Global Solutions 3.3M records ](/learn/breaches)[2026 Globe Life 850K records ](/learn/breaches)[2026 Lidl GB Customer contact data ](/learn/breaches)[2026 Asahi Group Production systems disrupted ](/learn/breaches)[2026 Kido International 8K records ](/learn/breaches)[2026 Collins Aerospace (RTX) Check-in and boarding disruptio... ](/learn/breaches)[2026 Jaguar Land Rover Production and IT systems disru... ](/learn/breaches)[2026 Peter Green Chilled Order and logistics data ](/learn/breaches)[2026 Adidas UK Customer contact details ](/learn/breaches)[2026 PowerSchool 62.4M records ](/learn/breaches)[2026 DISA Global Solutions 3.3M records ](/learn/breaches)[2026 Globe Life 850K records ](/learn/breaches)[2026 Lidl GB Customer contact data ](/learn/breaches)[2026 Asahi Group Production systems disrupted ](/learn/breaches)[2026 Kido International 8K records ](/learn/breaches)[2026 Collins Aerospace (RTX) Check-in and boarding disruptio... ](/learn/breaches)[2026 Jaguar Land Rover Production and IT systems disru... ](/learn/breaches)[2026 Peter Green Chilled Order and logistics data ](/learn/breaches)[2026 Adidas UK Customer contact details ](/learn/breaches) [View All →](/learn/breaches) [![Firevault - offline secure storage, physically disconnected from the internet](/assets/logo-color-DBVl0KCg.png)](/) Products Solutions [Why OSS](/why-oss) More [Help](/help)[Get started](/get-started) [Help Centre](/help) No sign in needed # Track your ticket Enter your email and ticket reference. We will send you a 6-digit code to view the conversation, reply, and attach files. ## Step 1 of 2, request a code Email used on the ticket Ticket reference You will find this in the confirmation email we sent when you opened the ticket. We do not reveal whether a ticket exists, so wrong details simply will not receive an email. Send code ### How this works 1. 1 Send a code We email a one-time code to the address on the ticket. 2. 2 Enter the code Valid for 15 minutes, one-time use, five attempts. 3. 3 View, reply, attach Your session lasts 30 minutes. No account needed. Not yet opened a ticket? [Open a new ticket →](/help/new-ticket) [![Firevault - physical control for critical data](/assets/logo-white-official-BKfZ19hm.png)](/) International cyber resilience ## Protect what matters. Control what moves. Firevault is an international cyber resilience company specialising in Offline Secure Storage® and OT cyber security, helping organisations protect critical data and govern how systems connect and how data moves. [hello@fire-vault.com](mailto:hello@fire-vault.com)Europe, US and Middle East Cyber security certified [ ![Cyber Essentials Certified](https://fire-vault.com/__l5e/assets-v1/6f8f42a2-89e1-4c20-938f-3f34d30bc90c/cyber-essentials-2026.png) ![Cyber Essentials Plus Certified](https://fire-vault.com/__l5e/assets-v1/8a77bf2c-6711-4762-b093-c4d650153bc9/cyber-essentials-plus-2026.png) ](https://registry.blockmarktech.com/certificates/) Start here ### Not sure what you need? Use the OSS Concierge to find the right protection or control approach for your organisation. 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