---
title: "Track a Support Ticket | Firevault Help"
description: "Enter your ticket reference and one-time code to open a Firevault support ticket. No account required, just the details from the email we sent you."
lang: en-GB
json-ld: |
  [
    {
      "@context": "https://schema.org",
      "@type": "Organization",
      "@id": "https://fire-vault.com/#organization",
      "name": "Firevault",
      "legalName": "Firevault Limited",
      "url": "https://fire-vault.com",
      "logo": {
        "@type": "ImageObject",
        "url": "https://fire-vault.com/logo.png",
        "width": 200,
        "height": 60
      },
      "foundingDate": "2025-03",
      "description": "Protect what matters with Offline Secure Storage and control what moves with Control by Firevault. Physically disconnected, always reachable by you.",
      "address": {
        "@type": "PostalAddress",
        "addressCountry": "GB",
        "addressLocality": "United Kingdom"
      },
      "contactPoint": [
        {
          "@type": "ContactPoint",
          "contactType": "customer service",
          "email": "hello@fire-vault.com",
          "availableLanguage": "English",
          "areaServed": [
            "GB",
            "EU",
            "US",
            "AE"
          ]
        }
      ],
      "sameAs": [
        "https://www.linkedin.com/company/firevault",
        "https://x.com/firevaultuk"
      ],
      "slogan": "Disconnect to Protect",
      "knowsAbout": [
        "Offline Secure Storage",
        "Physical Air Gap Data Protection",
        "Ransomware Protection",
        "Data Sovereignty",
        "GDPR Compliance",
        "NIS2 Compliance"
      ]
    },
    {
      "@context": "https://schema.org",
      "@type": "WebSite",
      "@id": "https://fire-vault.com/#website",
      "name": "Firevault",
      "alternateName": [
        "Firevault",
        "Firevault UK",
        "Firevault Limited"
      ],
      "url": "https://fire-vault.com",
      "publisher": {
        "@id": "https://fire-vault.com/#organization"
      },
      "inLanguage": "en-GB",
      "description": "Protect what matters with Offline Secure Storage and control what moves with Control by Firevault. Physically disconnected, always reachable by you.",
      "potentialAction": {
        "@type": "SearchAction",
        "target": {
          "@type": "EntryPoint",
          "urlTemplate": "https://fire-vault.com/learn?q={search_term_string}"
        },
        "query-input": "required name=search_term_string"
      }
    },
    {
      "@context": "https://schema.org",
      "@type": "WebPage",
      "@id": "https://fire-vault.com/help/tickets/access#webpage",
      "url": "https://fire-vault.com/help/tickets/access",
      "name": "Track a Support Ticket",
      "description": "Enter your ticket reference and one-time code to open a Firevault support ticket. No account required, just the details from the email we sent you.",
      "isPartOf": {
        "@id": "https://fire-vault.com/#website"
      },
      "about": {
        "@id": "https://fire-vault.com/#organization"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://fire-vault.com/images/og/og-base-home.jpg"
      },
      "inLanguage": "en-GB",
      "breadcrumb": {
        "@id": "https://fire-vault.com/help/tickets/access#breadcrumb"
      }
    },
    {
      "@context": "https://schema.org",
      "@type": "BreadcrumbList",
      "@id": "https://fire-vault.com/help/tickets/access#breadcrumb",
      "itemListElement": [
        {
          "@type": "ListItem",
          "position": 1,
          "name": "Home",
          "item": "https://fire-vault.com"
        },
        {
          "@type": "ListItem",
          "position": 2,
          "name": "Help",
          "item": "https://fire-vault.com/help"
        },
        {
          "@type": "ListItem",
          "position": 3,
          "name": "Tickets",
          "item": "https://fire-vault.com/help/tickets"
        },
        {
          "@type": "ListItem",
          "position": 4,
          "name": "Track a Support Ticket",
          "item": "https://fire-vault.com/help/tickets/access"
        }
      ]
    }
  ]
---

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No sign in needed

# Track your ticket

Enter your email and ticket reference. We will send you a 6-digit code to view the conversation, reply, and attach files.

## Step 1 of 2, request a code

Email used on the ticket

Ticket reference

You will find this in the confirmation email we sent when you opened the ticket.

We do not reveal whether a ticket exists, so wrong details simply will not receive an email.

Send code

### How this works

1.  1 
    
    Send a code
    
    We email a one-time code to the address on the ticket.
    
2.  2 
    
    Enter the code
    
    Valid for 15 minutes, one-time use, five attempts.
    
3.  3 
    
    View, reply, attach
    
    Your session lasts 30 minutes. No account needed.
    

Not yet opened a ticket? 

[Open a new ticket →](/help/new-ticket)