--- title: "LUV 36-Month Commitment Terms | Firevault" description: "LUV runs on a 36-month term with one 12-hour access window per user each week. See pricing, VAT treatment, renewal rules and what happens at the end of term." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": "WebPage", "@id": "https://fire-vault.com/luv-commitment#webpage", "url": "https://fire-vault.com/luv-commitment", "name": "LUV 36-Month Commitment Terms", "description": "LUV runs on a 36-month term with one 12-hour access window per user each week. 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offline secure storage, physically disconnected from the internet](/assets/logo-color-DBVl0KCg.png)](/) Products Solutions [Why OSS](/why-oss) More [Help](/help)[Create Your Vault](/get-started) Our Promise # LUV User Commitment Operational terms, access conditions, and storage upgrade options for a Firevault Limited Use Vault (LUV). **Last Updated: 06/07/2026** This document sets out the specific operational terms, access conditions, and storage upgrade options applicable to a Firevault **Limited Use Vault (LUV)**. By activating a LUV, the user acknowledges, agrees to, and accepts this legally binding LUV User Commitment as published at [www.fire-vault.com](https://fire-vault.com), confirming full compliance with Firevault's operational, legal, and identity policies. * * * ## 1\. Access Windows Your LUV operates on a scheduled-access model. Vault access is only available during your designated Access Windows. ### 1.1 Scheduled Access Windows - Your vault is allocated **two (2) Access Windows per week**. - Each Access Window is **eight (8) hours** in duration. - One Access Window will be am and the other pm, depending on the location of the Vault User. - You may access your vault at any time within an open Access Window. - Access Windows are confirmed at vault activation and visible in your Vault Concierge dashboard. ### 1.2 Access Outside Scheduled Windows - Your vault is not accessible outside of your designated Access Windows. - Unused windows do not roll over or accumulate to future periods. - Firevault is not liable for any consequence arising from inability to access the vault outside a scheduled Access Window. ### 1.3 Access Summary Access Windows per Week 1 nominated day Duration per Window 12 hours Total Access per Week Up to 12 hours Access Outside Windows Not permitted Unused Window Roll-Over Not available * * * ## 2\. Storage Capacity and Upgrades LUV plans can be upgraded to expand storage capacity up to a maximum of **1.8TB**. Additional storage is purchased in **300GB blocks at £74.99 per month per block**, with a new 36-month contract for each upgrade. ### 2.1 Upgrade Terms - Storage upgrades are available in blocks of 300GB at £74.99 per block. - The maximum storage capacity for a LUV is 1.8TB (1,800GB). - Upgrades can be requested at any time through your Vault Concierge dashboard or by contacting [founders@fire-vault.com](mailto:founders@fire-vault.com). - Each upgrade block is subject to the same terms and conditions as the base LUV plan. - Storage upgrades are non-refundable once provisioned. ### 2.2 LUV Storage Upgrade Pricing Storage Block Price per Block per month (inc VAT) Cumulative Max 300 GB £74.99 300 GB 300 GB £74.99 600 GB 300 GB £74.99 900 GB 300 GB £74.99 1.2 TB 300 GB £74.99 1.5 TB 300 GB — Maximum £74.99 1.8 TB (Max) * * * ## 3\. LUV Commitment Terms - **Non-Cancellable 3-Year Term:** A fixed commitment of thirty-six (36) months. Early termination is only permitted under legally defined exceptions. In the event of a cancellation request within the 3-year term, the balance of the contract is due on receipt of notice by Firevault and payable before data can be returned. - **Auto-Renewal Clause:** The agreement will automatically extend for an additional twelve (12) months unless written notice is received at least ninety (90) days prior to the end of the initial term. - **Credential and Safeword Responsibility:** The Customer bears full responsibility for safeguarding access credentials, safewords, and any identity authentication measures. - **Strict Data Use Compliance:** All content stored must adhere to Firevault's data usage rules and legal restrictions as detailed in Schedule A. - **Succession Requirement:** The Customer must appoint a legally recognised successor. If none is designated, the Vault will be permanently destroyed in the event of the Customer's death or permanent incapacitation. - **Zero-Trust Access Model:** Vaults are fully offline by design — no remote access, no backdoors, and no monitoring capabilities. - **Vault Handling at Term-End:** At contract expiration, Vaults will be securely delivered to the Customer or, if unclaimed, permanently destroyed in accordance with Firevault policy. - **Regulatory Compliance:** Firevault operates in compliance with the UK GDPR, the Data Protection Act 2018, and applicable UK national security regulations. * * * ## 4\. Governing Law The laws of England and Wales govern this agreement, and any dispute will first be resolved through arbitration before formal legal action is taken. * * * ## Schedule A — Prohibited Content Firevault enforces a zero-tolerance policy on the storage of illegal or dangerous content. The following types of material are strictly prohibited, regardless of jurisdiction. Breach of this policy will result in immediate termination of service, the liability to pay in full any outstanding period of the contract, permanent vault destruction, and may be reported to appropriate authorities worldwide. - **Child Sexual Abuse Material (CSAM):** Any content that depicts, promotes, supports, or facilitates the exploitation, abuse, or endangerment of minors. - **Malicious Software and Cybercrime Tools:** Viruses, ransomware, trojans, keyloggers, remote access tools (RATs), hacking utilities, or any code intended to disrupt, exploit, surveil, or damage digital systems or data. - **Classified or Restricted Government Materials:** Documents or data designated as classified, secret, or protected under national security, defence, or intelligence laws in any country. - **Fraudulent Financial Instruments:** Counterfeit documents, fake identity records, money laundering guides, forged certifications, or materials designed to facilitate fraud or financial deception. - **Weaponry, Explosives, or Dangerous Instructional Content:** Blueprints, 3D print files, or technical schematics for firearms, explosives, chemical or biological weapons, or any device intended to cause harm, where such materials are restricted or banned. - **Data Sovereignty:** Vault Users are also responsible for ensuring that they comply with the data sovereignty laws of the country where the data resides. **Note:** Firevault reserves the right to interpret, investigate, and act on violations of this policy in accordance with international treaties, cybersecurity norms, and applicable law. Users are solely responsible for the legality of the data they store. * * * ## Contact **Firevault Limited** **Registered Office:** 71-75 Shelton Street, Covent Garden, London WC2H 9JQ Email: [support@fire-vault.com](mailto:support@fire-vault.com) Website: [www.fire-vault.com](https://fire-vault.com)