--- title: "24/7 On-Demand Access to Offline Secure Storage" description: "Every Firevault Vault provides 24/7 on-demand access. Open an authorised session whenever the files are needed, work in the browser, then close it and the…" lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": "WebPage", "@id": "https://fire-vault.com/offline-secure-storage/on-demand-access#webpage", "url": "https://fire-vault.com/offline-secure-storage/on-demand-access", "name": "24/7 On-Demand Access to Offline Secure Storage", "description": "Every Firevault Vault provides 24/7 on-demand access. Open an authorised session whenever the files are needed, work in the browser, then close it and the…", "isPartOf": { "@id": "https://fire-vault.com/#website" }, "about": { "@id": "https://fire-vault.com/#organization" }, "primaryImageOfPage": { "@type": "ImageObject", "url": "https://fire-vault.com/images/og/og-base-platform.jpg" }, "inLanguage": "en-GB", "breadcrumb": { "@id": "https://fire-vault.com/offline-secure-storage/on-demand-access#breadcrumb" } }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "@id": "https://fire-vault.com/offline-secure-storage/on-demand-access#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://fire-vault.com" }, { "@type": "ListItem", "position": 2, "name": "Offline Secure Storage", "item": "https://fire-vault.com/offline-secure-storage" }, { "@type": "ListItem", "position": 3, "name": "24/7 On-Demand Access to Offline Secure Storage", "item": "https://fire-vault.com/offline-secure-storage/on-demand-access" } ] }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "Does 24/7 mean my Vault is always connected?", "acceptedAnswer": { "@type": "Answer", "text": "No. The Vault is physically disconnected by default. On-demand means you can authorise a session at any time, not that a route is permanently open." } }, { "@type": "Question", "name": "How long does it take to reach my files?", "acceptedAnswer": { "@type": "Answer", "text": "Seconds. Once you authenticate, the physical route is enabled and File Manager opens in the browser." } }, { "@type": "Question", "name": "Is there a limit on sessions?", "acceptedAnswer": { "@type": "Answer", "text": "Vault is designed for regular working use, with no scheduled window and no session booking." } }, { "@type": "Question", "name": "What is the difference between Vault and LUV?", "acceptedAnswer": { "@type": "Answer", "text": "Vault provides 24/7 on-demand access from 2TB upwards. LUV is the low-use product with one nominated access day each week inside a 12-hour window." } }, { "@type": "Question", "name": "Do I need software installed?", "acceptedAnswer": { "@type": "Answer", "text": "No. Access is through the browser, so a managed laptop or a borrowed machine both work within your policy." } }, { "@type": "Question", "name": "Can several people have access?", "acceptedAnswer": { "@type": "Answer", "text": "Business instances support named users with their own verified identities and their own logged sessions. Vault Buddy is a separate succession route rather than routine shared access." } }, { "@type": "Question", "name": "What happens if my session drops?", "acceptedAnswer": { "@type": "Answer", "text": "The route closes and the hardware returns to being disconnected. You simply authorise a new session." } }, { "@type": "Question", "name": "Can I move from LUV to 24/7 access?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Existing data is migrated when you upgrade from LUV to a Vault." } } ] }, { "@context": "https://schema.org", "@type": "Organization", "@id": "https://fire-vault.com/#organization", "name": "Firevault", "legalName": "Firevault Limited", "url": "https://fire-vault.com", "logo": { "@type": "ImageObject", "url": "https://fire-vault.com/logo.png", "width": 200, "height": 60 }, "foundingDate": "2025-03", "description": "Protect what matters with Offline Secure Storage and control what moves with Control by Firevault. Physically disconnected, always reachable by you.", "address": { "@type": "PostalAddress", "addressCountry": "GB", "addressLocality": "United Kingdom" }, "contactPoint": [ { "@type": "ContactPoint", "contactType": "customer service", "email": "hello@fire-vault.com", "availableLanguage": "English", "areaServed": [ "GB", "EU", "US", "AE" ] } ], "sameAs": [ "https://www.linkedin.com/company/firevault", "https://x.com/firevaultuk" ], "slogan": "Disconnect to Protect", "knowsAbout": [ "Offline Secure Storage", "Physical Air Gap Data Protection", "Ransomware Protection", "Data Sovereignty", "GDPR Compliance", "NIS2 Compliance" ] }, { "@context": "https://schema.org", "@type": "WebSite", "@id": "https://fire-vault.com/#website", "name": "Firevault", "alternateName": [ "Firevault", "Firevault UK", "Firevault Limited" ], "url": "https://fire-vault.com", "publisher": { "@id": "https://fire-vault.com/#organization" }, "inLanguage": "en-GB", "description": "Protect what matters with Offline Secure Storage and control what moves with Control by Firevault. Physically disconnected, always reachable by you.", "potentialAction": { "@type": "SearchAction", "target": { "@type": "EntryPoint", "urlTemplate": "https://fire-vault.com/learn?q={search_term_string}" }, "query-input": "required name=search_term_string" } } ] --- Recent Breaches Breaches [2026 PowerSchool 62.4M records ](/learn/breaches)[2026 DISA Global Solutions 3.3M records ](/learn/breaches)[2026 Globe Life 850K records ](/learn/breaches)[2026 Co-operative Group 6.5M records ](/learn/breaches)[2026 Harrods Attempted intrusion ](/learn/breaches)[2026 Legal Aid Agency (Ministry of Justice) 2.1M records ](/learn/breaches)[2026 Adidas UK Customer contact details ](/learn/breaches)[2026 Peter Green Chilled Order and logistics data ](/learn/breaches)[2026 Jaguar Land Rover Production and IT systems disru... ](/learn/breaches)[2026 Collins Aerospace (RTX) Check-in and boarding disruptio... ](/learn/breaches)[2026 PowerSchool 62.4M records ](/learn/breaches)[2026 DISA Global Solutions 3.3M records ](/learn/breaches)[2026 Globe Life 850K records ](/learn/breaches)[2026 Co-operative Group 6.5M records ](/learn/breaches)[2026 Harrods Attempted intrusion ](/learn/breaches)[2026 Legal Aid Agency (Ministry of Justice) 2.1M records ](/learn/breaches)[2026 Adidas UK Customer contact details ](/learn/breaches)[2026 Peter Green Chilled Order and logistics data ](/learn/breaches)[2026 Jaguar Land Rover Production and IT systems disru... ](/learn/breaches)[2026 Collins Aerospace (RTX) Check-in and boarding disruptio... ](/learn/breaches) [View All →](/learn/breaches) [![Firevault - offline secure storage, physically disconnected from the internet](/assets/logo-color-DBVl0KCg.png)](/) Products Solutions [Why OSS](/why-oss) More Buy your Vault Overview Why it mattersHow it worksThe detailHow it differsFAQ Offline Secure Storage® (#OSS) # 24/7 on-demand access Offline does not have to mean inconvenient. A Vault is physically disconnected by default, and you can open an authorised session at any hour without booking a window or waiting for an operator. - Any hour, any day - No scheduled window - Session based - Offline again when closed [Buy your Vault](/get-started) [See pricing](/pricing) ![A professional opening an authorised Offline Secure Storage session on a laptop at night](/assets/hero-square-analyst-DI5B7V_E.jpg) The access model 01 Sessions available, every day of the year 24/7 Sessions available, every day of the year 02 Scheduled windows to wait for 0 Scheduled windows to wait for 03 From authorisation to working in your files Seconds From authorisation to working in your files 04 Sessions written to the audit trail 100% Sessions written to the audit trail 01 Why it matters ## Protection you cannot use gets worked around Offline archives usually fail on convenience. If retrieval takes a ticket, a courier or a scheduled window, people quietly keep a second copy somewhere reachable, and that copy is what gets breached. ### No waiting for a window An incident, an audit request or a client deadline does not arrive during office hours. Access does not depend on one. ### Usable like any drive Upload, organise, search and retrieve through File Manager in the browser during the session. No specialist software to install. ### No shadow copies When the protected copy is genuinely reachable, there is no reason to keep a convenient unprotected duplicate elsewhere. 02 How it works ## What happens when you need your files Availability is continuous. The network route is not. 01 ### Start the session out of band The request to open your Vault travels outside the normal network path, so nothing on the internet can begin a session for you. 02 ### Authenticate Identity-locked credentials and multi-factor authentication are required before any route exists to enable. 03 ### The physical route is enabled The connection to your dedicated hardware is made for this session only, in milliseconds rather than minutes. 04 ### Work in File Manager Two-way access for the length of the session: upload, search, download and share selected files. 05 ### Close it and it goes offline End the session, or let it expire, and the hardware is physically disconnected again with no route left waiting. 03 The detail ## What on-demand access includes The same model applies across 2TB, 4TB and 8TB Vaults. ### Immediate sessions No queue, no operator and no ticket. Authorisation is the only step between you and your files. ### Out-of-band start Sessions begin from your registered mobile, separate from the data path, so the control route is not reachable from the internet. ### Time-boxed by design A session lasts as long as the work needs, then closes. Availability is continuous; exposure is not. ### Browser-based working File Manager and Offline Secure Share are available inside the session on any supported device. ### Every session logged Who opened a session, when and what was done is retained, which is what an auditor or insurer asks for. ### LUV is the alternative Where records are consulted rarely, LUV offers one nominated day each week at a lower price point. 04 How it differs ## Related, but not the same thing On-demand access answers when you can open a session. The physical principles answer who may open one, on what, and where it sits. [ ### Physical control The authorisation mechanism itself: out-of-band commands, identity checks and time-boxed sessions. How access works ](/how-it-works/remote-access)[ ### Physical storage That the files sit on real, known media rather than an abstract platform quota. How storage works ](/how-it-works/resilience-legacy)[ ### Dedicated hardware Whose drives are being connected. One verified owner, never shared capacity. Dedicated hardware ](/offline-secure-storage/dedicated-hardware)[ ### Physical security The bunker around the equipment: perimeter, power, environment and on-site staffing. Inside the bunkers ](/bunkers) 05 FAQ ## Questions ### Does 24/7 mean my Vault is always connected? No. The Vault is physically disconnected by default. On-demand means you can authorise a session at any time, not that a route is permanently open. ### How long does it take to reach my files? Seconds. Once you authenticate, the physical route is enabled and File Manager opens in the browser. ### Is there a limit on sessions? Vault is designed for regular working use, with no scheduled window and no session booking. ### What is the difference between Vault and LUV? Vault provides 24/7 on-demand access from 2TB upwards. LUV is the low-use product with one nominated access day each week inside a 12-hour window. ### Do I need software installed? No. Access is through the browser, so a managed laptop or a borrowed machine both work within your policy. ### Can several people have access? Business instances support named users with their own verified identities and their own logged sessions. Vault Buddy is a separate succession route rather than routine shared access. ### What happens if my session drops? The route closes and the hardware returns to being disconnected. You simply authorise a new session. ### Can I move from LUV to 24/7 access? Yes. Existing data is migrated when you upgrade from LUV to a Vault. Next step ## Protection you will actually use Choose 2TB, 4TB or 8TB and open your first session the same day your identity checks complete. [Buy your Vault](/get-started) [See File Manager](/offline-secure-storage/file-manager)