Offline Secure Storage for Retail
Retail businesses handle millions of customer records, payment details, and loyalty data. Offline Secure Storage (OSS) provides physical disconnection for your most sensitive data.
- Loyalty and PII theft
- POS and payment intrusion
- Ransomware of trading systems
- Third-party supplier breach
Offline Secure Storage® keeps a clean copy on hardware that is physically disconnected.
Retail Reality
Retailers carry payment card data, loyalty records and millions of customer profiles that PCI-DSS treats as toxic the moment they are stored online longer than necessary. The PCI Security Standards Council recommends archiving cardholder data to media that is physically separated from the operating environment. Firevault provides exactly that separation, sharply reducing the attack surface auditors examine and the volume of data exposed in any single online incident.
- Estimated profit loss from M&S DragonForce ransomware
- £300MEstimated profit loss from M&S DragonForce ransomwareReuters, 2025
- Co-op members' personal data stolen in single attack
- 6.5MCo-op members' personal data stolen in single attackBBC News, 2025
- Harrods customer records stolen in second attack of 2025
- 430KHarrods customer records stolen in second attack of 2025BBC News, September 2025
- Global cybercrime cost in 2025
- £8.3TGlobal cybercrime cost in 2025Cybersecurity Ventures 2025
Retail data is a growing target.
Payment Data
Customer payment information is the primary target for retail breaches.
Customer Records
Loyalty programmes and customer profiles contain valuable personal data.
Supply Chain Risk
Third-party integrations create additional attack surfaces.
This is already happening in retail.
Every incident below is a matter of public record. Each one involved data that was reachable from a live network at the moment of compromise.
M&S: DragonForce Ransomware Shut Down Online Operations
Attackers deployed DragonForce ransomware across Marks and Spencer systems, forcing the retailer to suspend online orders for months and costing an estimated £300 million in lost profit.
Reuters, 2025
Co-op: 6.5 Million Members' Data Stolen
Attackers exfiltrated personal data of all 6.5 million Co-op members in a cyber attack the CEO described as devastating. Customer names, contact details, and membership information were all taken.
BBC News, 2025
Harrods: 430,000 Customer Records Stolen in Second Attack
Hackers stole customer data from the luxury retailer via a compromised supplier, the second cyber attack to hit Harrods in the same year.
BBC News, September 2025
We Think This Is Hard to Ignore
M&S lost an estimated £300 million in profit after DragonForce ransomware encrypted customer systems that were always online. At Firevault, customer and payment data lives on hardware that physically disconnects between sessions, because connected data is the blast radius.
Remove customer data from every system attackers can reach.
Customer records, payment archives, and loyalty data are taken off retail networks and written to dedicated RAID 1 drives inside a Firevault Bunker. Those drives have no internet connection. No IP address. No API. When authorised staff need access, a physical connection is created after identity verification. When the session ends, the drives disconnect.
- Customer and payment data removed from retail networks and placed on hardware with no network connection. Ransomware cannot encrypt what is not online
- PCI-DSS compliant storage with identity-verified access. Stolen credentials cannot unlock physically disconnected hardware
- Scalable from single-site to national multi-store operations with centralised offline protection
- Supports GDPR, PCI-DSS, and Cyber Essentials through the strongest technical measure, physical disconnection
Take Customer Data Off Retail Networks
Step 1 of 3Customer records, payment archives, and loyalty data are taken off retail networks and written to physically disconnected RAID 1 drives inside a Firevault Bunker. No cloud. No API. No attack surface.
What the regulator says
“Cardholder data should be retained only for as long as needed for legal, regulatory or business purposes, and should be stored using methods that minimise exposure of the data while at rest.”
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Choose your protection
Which Offline Secure Storage® fits retail?
Every tier is the same physical principle at a different scale. Pick the access pattern that matches how your team works, then see the capacity, price and use cases for it.
300GB
Low Use Vault, Deep Cold Storage
£74.99/mo
inc. VAT · £0 due today
Deep cold storage for loyalty programme data and archived customer records accessed periodically. One nominated access day each week within a 12-hour window.
What 300GB holds
Use Cases for Retail
- Loyalty programme historical data
- Archived customer profiles
- Legacy supplier contracts
- Seasonal campaign archives
- Closed store records
Specifications
Capacity
300GB
Access
1 day/week, 12-hour window
Authentication
Identity-locked
Commitment
36 months
Security & Compliance
How to Get Started
Step 1
Discovery Call
Understand what you need to protect and how you operate.
Step 2
Vault Configuration
Select your tier, capacity, and access model.
Step 3
Identity Verification
Complete KYC/AML and set up multi-factor authentication.
Step 4
Go Live
Data ingestion, access policy activation, and ongoing support.
Questions