Is LUV the same as Vault?

No. Vault provides a dedicated instance assigned to one customer, with 24/7 on-demand access. LUV is the smaller, entry-level service using a shared 2TB instance, with data physically isolated between users and a weekly access window.

LUV: the vault for everyone.

300GB of Offline Secure Storage® for records you rarely need but cannot afford to lose. Your isolated allocation sits on a shared 2TB instance for 6 customers. Access is identity verified, on one nominated day each week.

What 300GB holds

75,000+photos
50+ hrs4K video
600,000+documents
10M+emails

Create your LUV vault Protecting business files? See Vault

£74.99 a month inc VAT (£62.49 ex VAT). 36-month commitment, first payment taken at checkout.

As featured in

File ManagerSession open

LUV 300GB

Shared

Recent

LUV 300GB

Identity
Wills and deeds
Tax returns
Recovery keys

Recent

Passport scan.pdf
Will and testament.pdf
Property deeds.pdf

LUV access

Enable command sent from your registered mobile
Security question answered, then signed in
Physical access granted for your session only

Every session is logged.

One day a weeka 12-hour window you nominate

Illustration

Capacity: 300GB
Access: One day per week
Window: 12 hours
Session: 120 minutes

Access

One nominated day a week. Offline for the rest.

Your access day

LUV is priced and built for low use. You nominate the access day, you get a 12-hour window on that day, and each session runs up to 120 minutes.

Create your LUV vault

Low use by design

Physically disconnected by default, connected only during your weekly window, and automatically disconnected when the session ends.

Explore physical control

Your week

Your weekExample: Wednesday

MonOffline
TueOffline
Wed12 hours
ThuOffline
FriOffline
SatOffline
SunOffline

Illustration

What LUV is, and is not

What it is notAn always-connected cloud folder

What it is300GB offline, opened on your access day

Physical disconnection by default
Out-of-band control by SMS command
Stored in a secure Firevault Bunker
Automatic disconnection when the session ends

Illustration

Included tools

File Manager

Upload, organise and retrieve records in folders around identity, finance and legacy, in any modern browser on a desktop, laptop, tablet or phone. Nothing to install: no sync client, agent or mapped drive.

Learn more

File Share

Share a record with a time-boxed link and an optional password sent separately, and revoke it whenever you like. Links work only while LUV is connected, so plan shares into your weekly window.

Learn more

SMS control

Connect and disconnect by command from your registered mobile. The command is out of band: it never travels with your data.

File Manager in three steps: sign in from a web browser, open a folder in your Vault, then add, download, rename or remove files

Connect and disconnect by command

Illustration

How it works

From order to protected in five steps.

Nominate, connect, work, return

Nominate the day, send the command, open your vault, work the session and return it offline.

Create your LUV vault

1. Nominate your day

1Choose the day of the week that suits you at sign-up. Your 12-hour window opens on that day each week.

Succession

Succession, planned.

Vault Buddy

Nominate the person who can reach LUV if you die or lose capacity. They hold no credential or key until the event is evidenced and their identity is verified, and then only for a defined window and the scope you set.

Learn more

A Vault holder nominating a Vault Buddy on a laptop while the nominee reads that they have been nominated on a tablet

The controls that make nomination safe

What to keep

Built for the records you rarely touch and cannot replace.

LUV suits archival material: the documents that matter enormously and change rarely.

Identity recordsPassports, licences and certificatesIdentity
Legal recordsWills, deeds and signed agreementsLegal
Financial recordsTax records, statements and investmentsFinance
Recovery keysRecovery keys and high-value credentialsRecovery
Family archivesPhotographs and family archivesFamily
Legacy recordsRecords that cannot be replacedLegacy
Company recordsIncorporation, insurance and contractsBusiness
Medical recordsReports, prescriptions and historyHealth

The range

LUV, or a Vault?

LUV is the low-use entry point. Vault adds capacity, dedicated hardware and 24/7 on-demand access.

This page

LUV product icon LUV

Records you rarely need but cannot afford to lose.

£74.99/month

inc VAT, 36-month commitment

75,000+photos
50+ hrs4K video
600,000+documents
10M+emails

Create your LUV vault

300GB Offline Secure Storage®
One nominated access day a week, 12-hour window
File Manager, File Share and Vault Buddy
Setup and ongoing support

Vault product icon Vault 2TB

Dedicated protection for essential business records, with 24/7 on-demand access.

£360/month

inc VAT, 36-month commitment

500,000+photos
330+ hrs4K video
4M+documents
70M+emails

Create your 2TB Vault

2TB dedicated offline storage
24/7 on-demand access
Dedicated physical drives, protected by Vault Spare

See Vault

Most chosen

Vault product icon Vault 4TB

Built for growing businesses and professionals with meaningful room to expand.

£480/month

inc VAT, 36-month commitment

1,000,000+photos
660+ hrs4K video
8M+documents
150M+emails

Create your 4TB Vault

4TB dedicated offline storage
24/7 on-demand access
Dedicated physical drives, protected by Vault Spare

See Vault

Vault product icon Vault 8TB

Complete long-term protection for substantial archives and legacy material.

£600/month

inc VAT, 36-month commitment

2,000,000+photos
1,300+ hrs4K video
16M+documents
300M+emails

Create your 8TB Vault

8TB dedicated offline storage
24/7 on-demand access
Dedicated physical drives, protected by Vault Spare

See Vault

Full specification, side by side
	LUV 300GB	Vault
Usable capacity	300GB	2TB, 4TB or 8TB
Monthly price inc VAT	£74.99	From £360
Monthly price ex VAT	£62.49	From £300
Access model	One nominated day per week	24/7 on-demand
Access window	12 hours on your nominated day	Whenever you authorise it
Session length	120 minutes per vault instance	120 minutes per vault instance
Default state	Physically disconnected	Physically disconnected
Hardware	Isolated allocation on a shared instance	Dedicated physical drives
Vault Buddy	Included	Included
Minimum commitment	36 months	36 months

After the fixed term, renew month by month or move to a larger Vault, with data migrated on upgrade. Read the LUV commitment

Vault, Storage, Enterprise and LUV compared
	Vault	Storage	Enterprise	LUVThis page
Best for	Businesses and professionals	Regulated and data-heavy organisations	CNI, defence, government and large enterprises	Personal records, occasional access
Capacity	2TB, 4TB or 8TB	20TB to 300TB, in 20TB steps	300TB and above	300GB
Access	On demand, 24/7	Scheduled, on demand or event-triggered windows	On demand, 24/7, under your access policy	One 12-hour window a week, on a day you nominate
Sessions	Up to 120 minutes	Set by the job	Set by your policy	Up to 120 minutes
Hardware	Dedicated physical drives, RAID 1 mirrored	Dedicated, owned by your organisation	Dedicated, owned by your organisation	Data physically isolated on a shared instance
Where it lives	Firevault Bunker	Bunker, on premises or hybrid	Your facilities, a Bunker or both	Firevault Bunker
Price	From £360 a month inc VAT	Quoted	Quoted	£74.99 a month inc VAT
File Manager	Included	By configuration	Included	Included
File Share	Included	By configuration	Included	Included
Vault Buddy	Included	Available	Available	Included
Vault Spare	Included	Design-dependent	Design-dependent	Not standard
SFTP and REST API	Not standard	Included	Included	Not standard
Scheduled transfers	Not standard	Included	Included	Not standard
How to buy	Online	Designed with our solutions team	Specified as a programme	Online

Physics, not promises

Physics, not promises.

LUV is built on the same four physical principles as every Vault, at personal scale.

Your isolated 300GB allocation on a shared 2TB instance for 6 customers, held in a Firevault Bunker. Not dedicated hardware.

Learn more

Allocated to you as a verified individual, after identity checks at onboarding. Your records are never commingled with anyone else’s.

Learn more

Offline six days a week. On your nominated day, your SMS command opens it for your session, then it disconnects.

Learn more

Held in a Firevault Bunker, a professionally managed data centre in our international estate. Entry takes three independent checks, including biometrics, and the site is monitored 24/7.

Learn more

Physical storage: real drives

Physical ownership: an allocation record

Allocation recordIsolated

Holder: Verified individual
Allocation: 300GB on a shared LUV instance
Other users’ data: Physically isolated

Verified
Allocated
Renewed
Or moved to a Vault

Illustration

Protecting business files?

Vault gives each person 2TB, 4TB or 8TB on dedicated physical drives, available on demand, 24/7, and protected by Vault Spare.

See Vault for business Compare

File Manager on a desktop and access approved on a phone, linked to a Vault held in a Firevault Bunker, beside two Offline Secure Storage drives

Specifications

LUV, specified.

Capacity: 300GB
Price: £74.99 a month inc VAT (£62.49 ex VAT)
Commitment: 36 months, first payment at checkout
Hardware: A shared LUV instance, with your data physically isolated
Default state: Physically disconnected at the hardware level (Layer 1)
Access: One nominated day a week, within a 12-hour window
Opening: Enable command by SMS from your registered mobile, then your security question
Sessions: Up to 120 minutes, every session logged
Location: A Firevault Bunker: Europe live, US and Middle East next
Tools: File Manager, File Share and Vault Buddy

Questions

Before you order.

On one nominated day each week, for a 12-hour window. You choose the day that suits you at sign-up.

Send the enable command by SMS from your registered mobile and answer your security question, then open your vault link and sign in with your issued username and password.

Up to 120 minutes per vault instance. You can reconnect within your window if you need more time.

LUV disconnects itself when the session ends. You can also send the disable command when you finish.

As a guide, 300GB holds 75,000+ photos, 600,000+ documents or 10M+ emails. If you need more space or access on any day, a Vault starts at 2TB with 24/7 on-demand access.

No. Vault has dedicated hardware and 24/7 on-demand access. LUV uses a shared 2TB instance for 6 customers, each with an isolated 300GB allocation. Access is on one nominated day each week, within a 12-hour window; sessions last up to 120 minutes.

Yes. File Share creates a time-boxed link to a record, with an optional password you send separately, and you can revoke it at any time. Links work only while LUV is connected, so plan shares into your weekly window.

Your Vault Buddy, nominated in advance, can reach LUV only after your death or long-term incapacity is evidenced and their identity is verified.

Yes. You can move to a larger Vault, with your data migrated on upgrade.

Identity verification, then your registered mobile, issued credentials and the security question you will answer when you connect.

All questions about OSS

Learn more about Offline Secure Storage®

Talk to a member of the team

Not sure whether LUV or a Vault fits? Tell us what you need to keep and how often you need it.

Create your LUV vault Speak to our team

Create your LUV vault

LUV: the vault for everyone.

One nominated day a week. Offline for the rest.

Your access day

Low use by design

Manage, share and connect from the browser.

File Manager

File Share

SMS control

From order to protected in five steps.

Nominate, connect, work, return

Succession, planned.

Vault Buddy

Built for the records you rarely touch and cannot replace.

LUV, or a Vault?

Physics, not promises.

Physical storage

Physical ownership

Physical control

Physical security

Protecting business files?

LUV, specified.

Before you order.

Learn more about Offline Secure Storage®

Talk to a member of the team