Last Updated: 06/07/2026

These Terms of Service (the "Terms") form a binding agreement between Firevault Limited (company number 16320803, registered in England and Wales) ("Firevault", "we", "us") and the person or organisation subscribing to our services ("you"). By creating an account, placing an order, or using any Firevault product you confirm that you have read, understood, and accepted these Terms.

1. Acceptance of Terms

By accessing or using Firevault services you agree to be bound by these Terms and by all applicable laws and regulations. If you do not agree with any part of these Terms you must not use our services. Where you accept these Terms on behalf of an organisation, you warrant that you have authority to bind that organisation.

2. Service Description

Firevault provides Offline Secure Storage ("OSS") and related data protection services designed to keep customer data physically disconnected from the public internet. Our current product range includes:

• Vault personal offline storage
• LUV (Legacy, Unlock, Vault) digital succession service
• Firebreak hardware for network evolution and rapid protection
• Control data-path governance for OT and IT environments
• Enterprise and platform deployments for organisations

Features, specifications, and availability may change from time to time. Any material change affecting your active subscription will be notified to you in advance.

3. Identity Verification and Access

All Firevault accounts are subject to Know Your Customer (KYC) and Anti-Money Laundering (AML) verification. Access to your vault requires multi-factor authentication (MFA). As a Firevault user, you are responsible for:

• Completing KYC and AML verification during account setup
• Maintaining the security of your MFA credentials and devices
• Ensuring all data stored complies with applicable laws
• Providing accurate identity information for verification
• Notifying us immediately of any unauthorised access attempts

4. Subscription, Commitment, and Payment

Firevault services are supplied on a minimum 36-month commitment. The first payment is taken at checkout and subsequent payments are collected on the schedule set out in your order confirmation. All prices displayed on our website are inclusive of UK VAT unless stated otherwise.

If neither party gives written notice of termination at least 90 days before the end of the initial 36-month term, the contract will automatically renew for a further 12 months on the same terms, and thereafter on successive 12-month terms until terminated.

5. Data Ownership and Confidentiality

You retain full ownership of all data stored in your Firevault. We have no claim to your data and no technical ability to access your encrypted vault contents. We will process any personal data you provide to us in accordance with our Privacy Charter and the UK GDPR.

6. Acceptable Use

You must not use Firevault services to store or transmit illegal content, cybercrime tooling, data that violates national security laws, stolen or fraudulent information, weapons schematics, or any material that infringes the rights of a third party. Any breach of this section will result in immediate suspension or termination and, where legally required, reporting to the relevant authorities.

7. Service Availability

Firevault OSS devices are engineered to operate offline by default; availability of your stored data does not depend on our online services. Website, account portal, and support services are provided on a commercially reasonable-efforts basis and may occasionally be unavailable for maintenance.

8. Limitation of Liability

To the fullest extent permitted by law, Firevault shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our services. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under English law. If a vault is seized under a legally binding UK High Court order, Firevault is not responsible for data loss or integrity during the investigation process.

9. Termination and Exit

On expiry or termination of your commitment term, Firevault will securely dispatch your storage device to your nominated address via secure courier at your cost. If the device is not claimed within the designated period, Firevault reserves the right to securely decommission it. All outstanding balances must be settled in full on termination.

10. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date above indicates when the latest revision took effect. Where a change materially affects your rights we will notify you by email in advance.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. The parties agree to attempt to resolve any dispute through good-faith arbitration before commencing formal legal proceedings, which shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Firevault Limited

Registered Office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

Email: legal@fire-vault.com

Website: www.fire-vault.com