What is offline secure storage?

Offline secure storage (OSS) is a data protection method where data is physically disconnected from the internet when not in use. Unlike cloud storage, data stored offline has zero remote attack surface — it cannot be hacked, ransomed or accessed remotely because it is not connected to any network. Firevault provides this through hardware-encrypted vaults that are physically isolated.

How does Firevault protect against ransomware?

Firevault protects against ransomware by physically disconnecting your data from the internet. Ransomware can only encrypt data it can reach over a network. When your data is stored offline in a Firevault, ransomware attacks cannot reach it. Even if your entire network is compromised, your offline vault remains untouched and intact.

How much does Firevault cost?

Firevault Vault starts from £75 per month (inc VAT) for individuals. Business Storage starts from £360 per month (inc VAT). Enterprise Platform pricing is available on request. All plans include hardware encryption, identity verification, and physical disconnection by default.

Who is Firevault designed for?

Firevault is designed for individuals protecting passports, wills and crypto keys; professionals such as solicitors, accountants and consultants protecting client data; SMEs and businesses protecting crown jewel data; and regulated industries including healthcare, financial services and legal sectors requiring offline backup for compliance with GDPR, NIS2, DORA and FCA regulations.

Is Firevault GDPR compliant?

Yes. Firevault is designed to support GDPR compliance by keeping sensitive personal data physically isolated and offline. Physical disconnection ensures data is not exposed to network-based attacks, supports data minimisation principles, and provides an audit trail of access. Firevault is also designed to support NIS2, DORA, FCA and SRA compliance requirements.

What is a physical air gap?

A physical air gap is a security measure where a computer or storage device is completely isolated from the internet and all unsecured networks. Unlike a logical or software air gap, a physical air gap cannot be bridged remotely. Firevault uses a Layer 1 physical air gap — your data is stored on hardware that is physically disconnected from any network when not in active use.

Legal

Terms of
Service

The terms and conditions governing your use of Firevault services.

Last Updated: 18/03/2025

1. Acceptance of Terms

By accessing or using Firevault services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Service Description

Firevault provides offline secure storage solutions for digital assets. Our services include:

Personal vault storage (Vault, Vault Pro, Vault 360)
Enterprise storage solutions
Platform infrastructure for organisations
Digital succession planning tools

3. Identity Verification and Access

All Firevault accounts are subject to Know Your Customer (KYC) and Anti-Money Laundering (AML) verification. Access to your vault requires multi-factor authentication (MFA). As a Firevault user, you are responsible for:

Completing KYC and AML verification during account setup
Maintaining the security of your MFA credentials and devices
Ensuring all data stored complies with applicable laws
Providing accurate identity information for verification
Notifying us immediately of any unauthorised access attempts

4. Subscription and Payment

Firevault services require a minimum three-year commitment. Payment terms, pricing, and renewal conditions will be specified in your individual service agreement. If no termination notice is provided 90 days before the end of the term, your contract will automatically extend by 12 months.

5. Data Ownership

You retain full ownership of all data stored in your Firevault. We have no claim to your data and no technical ability to access your encrypted vault contents.

6. Prohibited Use

Users are prohibited from storing illegal content, cybercrime tools, data violating national security laws, stolen or fraudulent information, or weapons-related schematics. Any violation will result in immediate termination and, where legally required, reporting to the relevant authorities.

7. Limitation of Liability

Firevault shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services. If a vault is seized under a legally binding UK High Court order, Firevault is not responsible for data loss or integrity during the investigation process.

8. Termination and Exit

At the end of your commitment term, Firevault will securely send your storage device to your nominated address via secure courier, at your cost. If the vault is not claimed within the designated period, Firevault reserves the right to securely decommission the storage device. All outstanding balances must be settled in full upon termination.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will first be handled via arbitration before formal legal proceedings.

10. Contact

Firevault Limited

Registered Office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

Email: legal@fire-vault.com

Website: www.fire-vault.com

Terms ofService